At King Billy Casino, your privacy is not an afterthought — it is a fundamental pillar of how we operate. This King Billy Casino privacy policy sets out in plain English exactly how we collect, use, store, and protect your personal data when you visit our website at kingbilly-1.com or use any of our services. We are committed to full compliance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where applicable, the European Union's General Data Protection Regulation (GDPR). Whether you are browsing our game catalogue, creating an account, or claiming your welcome bonus, you deserve to know exactly what happens to your personal information. Please read this document carefully. If you have any questions about our approach to data protection or your privacy rights, contact us at [email protected].
1. Identity of the Data Controller
King Billy Casino is operated by a company registered and incorporated in Curaçao, licensed under the authority of the Government of Curaçao. This company acts as the data controller for all personal data processed in connection with the kingbilly-1.com platform. As data controller, King Billy Casino determines the purposes and means by which your user data is processed. We have appointed a Data Protection Officer (DPO) who is responsible for overseeing all matters relating to information security and data protection at King Billy Casino. You may contact our DPO directly at any time:
- Email: [email protected]
- Postal address: Data Protection Officer, King Billy Casino, Curaçao
- Response time: We aim to respond to all DPO enquiries within 30 calendar days.
2. Personal Data We Collect
King Billy Casino collects several categories of personal data to provide you with a safe, legal, and enjoyable gaming experience. Understanding what data collection we undertake helps you make informed choices about your engagement with our platform.
2.1 Identification Data
- Full legal name
- Date of birth (to verify you are 18 years of age or older)
- Nationality and country of residence
- Government-issued identification document details (passport, driver's licence, national ID card)
- Selfie or live photograph (for identity verification purposes)
2.2 Contact Data
- Email address
- Phone number (optional but recommended for two-factor authentication)
- Residential address (street, city, postcode, state/territory)
2.3 Financial Data
- Payment method details (credit/debit card numbers, e-wallet account identifiers, cryptocurrency wallet addresses)
- Bank account information where applicable
- Transaction history: deposits, withdrawals, and bonus activity
- Source of funds documentation (where required for AML/KYC compliance)
2.4 Gaming Activity Data
- Game sessions: titles played, bets placed, wins and losses
- Bonus usage and wagering progress
- VIP level and loyalty programme activity
- Responsible gambling tool usage (limits, cooling-off periods, self-exclusion elections)
2.5 Technical and Device Data
- IP address and approximate geolocation
- Browser type and version
- Operating system and device type
- Session duration, clickstream data, and page interactions
- Mobile device identifiers (if using our Android APK or iOS PWA)
2.6 Communication Data
- Contents of live chat conversations with our 24/7 support team
- Email correspondence sent to or from [email protected]
- Feedback, survey responses, and complaint records
2.7 Sensitive Data
In limited circumstances, King Billy Casino may collect sensitive personal information, such as details relating to problem gambling (where you have voluntarily invoked responsible gambling tools). We treat sensitive data with the highest level of confidentiality and process it only with your explicit consent or as required by law.
2.8 Data Received from Third Parties
- Identity verification results from KYC/AML service providers
- Payment status confirmations from payment processors
- Fraud-screening data from third-party risk assessment services
- Publicly available data used to fulfil regulatory obligations
3. Methods of Data Collection
We collect your personal data through several channels to ensure the integrity and completeness of our records:
- Direct collection: You provide data when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions.
- Automated collection: Technical data is collected automatically when you access kingbilly-1.com through cookies, web beacons, pixel tags, and similar tracking technologies.
- Third-party sources: We receive user data from payment processors, identity verification agencies, fraud-prevention platforms, and analytics providers.
- Public records: Where legally required, we may cross-reference publicly available databases to fulfil our AML and KYC obligations.
4. Purposes and Legal Basis for Data Processing
King Billy Casino processes your personal data for clearly defined purposes, each underpinned by a lawful legal basis. The table below summarises our principal data processing activities:
| Processing Purpose | Examples | Legal Basis |
|---|---|---|
| Account management | Registration, login authentication, account settings, VIP level tracking | Performance of a contract |
| Service provision | Enabling gameplay, processing deposits and withdrawals, awarding bonuses | Performance of a contract |
| KYC and AML compliance | Identity verification, source of funds checks, transaction monitoring | Legal obligation |
| Data security and fraud prevention | IP monitoring, suspicious activity detection, account access logs | Legitimate interests / Legal obligation |
| Responsible gambling | Applying deposit limits, cooling-off periods, self-exclusion | Legal obligation / Vital interests |
| Marketing and communication | Promotional emails, bonus notifications, newsletter | Consent |
| Service improvement | Analytics, A/B testing, user experience research | Legitimate interests |
| Dispute resolution | Reviewing complaints, maintaining transaction records | Legal obligation / Legitimate interests |
Where we rely on legitimate interests as a legal basis, we have conducted a balancing test to confirm that our interests do not override your fundamental privacy rights and freedoms.
5. Cookie Policy
The King Billy Casino cookie policy explains how we use cookies and similar technologies on kingbilly-1.com. Cookies are small text files placed on your device when you visit our site. They help us deliver a functional, personalised, and secure gaming experience. Our cookie policy distinguishes between four categories of cookies:
5.1 Essential Cookies
These cookies are strictly necessary for the website to function. Without them, services such as account login, session management, and security checks cannot operate. Because they are essential, they are set automatically and cannot be disabled via our cookie preference tool.
5.2 Analytical Cookies
Analytical cookies (for example, those set by Google Analytics or similar platforms) allow us to measure how visitors interact with kingbilly-1.com — which pages are most popular, where users drop off, and how long sessions last. This data collection helps us continually improve our platform. These cookies do not identify you personally; data is aggregated and anonymised wherever possible.
5.3 Functional Cookies
Functional cookies remember your preferences — such as language selection, currency choice, and display settings — so that you do not have to re-enter them every time you visit. They enhance the usability of King Billy Casino without tracking your activity across the web.
5.4 Marketing and Targeting Cookies
With your consent, we and our advertising partners may set marketing cookies to deliver relevant promotional content about King Billy Casino on third-party sites. You can withdraw your consent at any time by updating your preferences in the cookie settings panel, accessible via the banner displayed on your first visit to the site.
| Cookie Category | Purpose | Consent Required? | Retention |
|---|---|---|---|
| Essential | Site functionality and security | No | Session / up to 1 year |
| Analytical | Performance measurement | Yes | Up to 2 years |
| Functional | User preferences | Yes | Up to 1 year |
| Marketing | Targeted advertising | Yes | Up to 2 years |
6. Sharing Personal Data with Third Parties
King Billy Casino does not sell your personal data to third parties. We share personal information only where necessary, lawful, and proportionate. The following categories of recipients may receive your data:
6.1 Payment Service Providers
To process deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer, we share relevant financial personal data with payment processors. Each provider operates under its own privacy policy and applicable financial regulations.
6.2 Identity Verification and KYC Providers
We engage accredited third-party KYC/AML providers to verify your identity before processing your first withdrawal. These providers receive identification documents and may access public records as part of the verification process. Data security standards are contractually mandated.
6.3 Regulatory and Law Enforcement Authorities
Where required by law, court order, or regulatory directive, King Billy Casino will disclose personal information to government bodies, including the relevant Curaçao gaming authority and, where your data relates to Australian residents, bodies operating under Australian law. We will always inform you of such disclosures unless legally prohibited from doing so.
6.4 Technology and Service Partners
Our platform relies on game providers (including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming), cloud infrastructure providers, customer support platforms, and analytics tools. These partners act as data processors on our behalf and are bound by strict data protection agreements.
6.5 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, personal data may be transferred to the new entity. We will notify affected users in advance and ensure the receiving party adheres to equivalent data protection standards.
7. International Data Transfers
Because King Billy Casino is incorporated in Curaçao and uses global technology partners, your personal data may be transferred to and processed in countries outside Australia. When we transfer user data internationally, we apply appropriate safeguards, including:
- Standard Contractual Clauses (SCCs) approved by relevant data protection authorities
- Binding Corporate Rules where applicable
- Transfers to countries recognised as providing an adequate level of data protection
- Explicit consent where no other transfer mechanism applies
Where your data is transferred outside the EEA or Australia, we ensure that the recipient country's laws provide a standard of information security comparable to that required under the Australian Privacy Act 1988 and the APPs. You may request details of specific transfer safeguards by contacting [email protected].
8. Data Security
King Billy Casino data security is maintained through a comprehensive, multi-layered technical and organisational framework. We take the confidentiality and integrity of your personal information extremely seriously. Our key information security measures include:
- 256-bit SSL/TLS encryption: All data transmitted between your browser or app and our servers is protected by industry-standard 256-bit SSL/TLS encryption, making it virtually impossible for third parties to intercept your personal data.
- Encryption at rest: Sensitive data stored in our databases is encrypted using AES-256 or equivalent standards.
- Firewall protection: Our network perimeter is protected by enterprise-grade firewalls and intrusion detection/prevention systems that monitor for suspicious activity around the clock.
- Access controls: User data is accessible only to King Billy Casino employees and contractors who have a genuine need-to-know, and only after successful authentication using role-based access controls.
- Regular security audits: We commission regular independent penetration testing and security audits to identify and remediate vulnerabilities before they can be exploited.
- RNG certification: Our random number generators are certified by independent laboratories, ensuring fairness and data integrity across all 4,000+ games.
- Incident response: We maintain a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify you and the relevant supervisory authority within the timeframes prescribed by law.
Despite these robust measures, no online platform can guarantee absolute data security. We encourage you to use a strong, unique password for your King Billy Casino account and to enable two-factor authentication where available.
9. Data Storage and Retention Periods
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. Our data storage principles align with the Australian Privacy Principles and applicable financial regulations. The table below outlines standard retention periods:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account and identification data | Duration of account + 7 years after closure | AML/KYC legal obligations |
| Financial transaction records | 7 years from transaction date | Regulatory and tax compliance |
| Gaming activity logs | 5 years from last activity | Dispute resolution and regulatory audit |
| Communication records | 3 years from the date of communication | Complaint handling and legal defence |
| Marketing consent records | Until consent is withdrawn + 3 years | Demonstrating lawful marketing |
| Cookie and analytics data | Up to 2 years | Service improvement |
When data storage is no longer legally required, we securely delete or anonymise your personal information so that it can no longer be associated with you. Data storage locations are certified to relevant information security standards.
10. Your Privacy Rights
As an Australian resident interacting with King Billy Casino, you enjoy a comprehensive set of privacy rights under the Australian Privacy Act 1988 and, where GDPR applies, under EU law. King Billy Casino is fully committed to honouring these rights promptly and without undue delay.
10.1 Right of Access
You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within 30 days of your verified request. Submit access requests to [email protected].
10.2 Right to Correction
If any personal information we hold is inaccurate, incomplete, or out of date, you have the right to request its correction. Many details can be updated directly through your account settings; for others, contact our support team at [email protected].
10.3 Right to Deletion (Right to be Forgotten)
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Note that we may be required to retain certain data for legal reasons (e.g., AML/KYC obligations), and in such cases we will explain what data must be retained and why.
10.4 Right to Restriction of Processing
In certain circumstances, you may request that we restrict the data processing of your personal information — for example, while a correction request is being assessed, or where you contest the lawfulness of our processing.
10.5 Right to Data Portability
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
10.6 Right to Object
You have the right to object to data processing based on legitimate interests (including profiling) and to processing for direct marketing purposes. If you object to marketing communications from King Billy Casino, we will cease such communications immediately upon receipt of your request.
10.7 Right to Withdraw Consent
Where we process your personal data on the basis of your consent (for example, for marketing emails or non-essential cookies), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
To exercise any of the above privacy rights, submit a written request to [email protected] or [email protected]. We will respond within 30 days and may require identity verification to protect your personal information from unauthorised disclosure.
11. Supervisory Authority — OAIC
If you are an Australian resident and believe that King Billy Casino has mishandled your personal information or breached your rights under the Australian Privacy Act 1988, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
We encourage you to contact us first at [email protected], as we aim to resolve all privacy concerns promptly and fairly before escalation to the OAIC becomes necessary.
12. Responsible Gambling and Privacy
King Billy Casino is committed to responsible gambling. When you use our responsible gambling tools — such as deposit limits, loss limits, bet limits, session time limits, cooling-off periods (24 hours, 48 hours, 7 days, or 30 days), or self-exclusion (6 months, 1 year, 5 years, or permanently) — we record your choices and preferences as part of our user data. This information is treated with absolute confidentiality and is used solely to enforce your elected restrictions, to fulfil our duty-of-care obligations under gambling legislation, and to support any related regulatory reporting requirements. We will never use responsible gambling data to target you with promotions or for any purpose that conflicts with your wellbeing.
13. Children's Privacy
King Billy Casino is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in our KYC process, and we apply robust checks to prevent underage access. If we become aware that personal information has been collected from a minor, we will delete it immediately and, where necessary, report the matter to the appropriate authorities.
14. Changes to This Privacy Policy
We may update this King Billy Casino privacy policy from time to time to reflect changes in law, technology, our services, or business practices. When we make material changes, we will notify you by email (to the address registered with your account) and by displaying a prominent notice on kingbilly-1.com. The updated privacy policy will indicate the date it was last revised at the top of the page. Continued use of our services after notification constitutes acceptance of the revised privacy policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.
Frequently Asked Questions (FAQ)
Does King Billy Casino sell my personal data to third parties?
No. King Billy Casino never sells your personal data or personal information to third parties. We share data only with service providers who assist us in delivering our platform, and only under strict contractual data protection obligations.
What cookies does King Billy Casino use?
Under the King Billy Casino cookie policy, we use four categories of cookies: essential, analytical, functional, and marketing. Essential cookies are set automatically; all others require your consent. You can manage your cookie preferences at any time through the cookie settings panel on our site.
How long does King Billy Casino retain my personal data?
King Billy Casino data storage periods vary by data type. Account and KYC data is retained for the duration of your account plus up to 7 years after closure, in line with AML regulations. Gaming activity logs are held for 5 years. Full data storage schedules are set out in Section 9 of this privacy policy.
How can I exercise my privacy rights under Australian law?
To exercise any of your privacy rights — access, correction, deletion, restriction, portability, or objection — send a written request to [email protected]. King Billy Casino will respond within 30 days. If you are unsatisfied with our response, you may escalate your complaint to the OAIC.
Is my financial data safe at King Billy Casino?
Yes. King Billy Casino data security for financial transactions relies on 256-bit SSL/TLS encryption, firewall protection, and strict access controls. Your financial personal data is never stored in plain text. All payment providers we work with maintain their own high-level information security certifications.
What is the King Billy Casino Data Protection Officer's contact?
Our Data Protection Officer can be reached at [email protected]. The DPO oversees all King Billy Casino data protection matters, including handling your privacy rights requests, managing data processing compliance, and coordinating with supervisory authorities such as the OAIC.
How do I opt out of marketing communications from King Billy Casino?
You can withdraw your marketing consent at any time by clicking the "Unsubscribe" link in any promotional email, updating your communication preferences in your account settings, or by contacting us at [email protected]. Once you opt out, King Billy Casino will cease sending you marketing communications immediately. Note that transactional communications related to your account (e.g., withdrawal confirmations, security alerts) will continue regardless of your marketing preferences.
The King Billy Casino privacy policy reflects our enduring commitment to data protection, confidentiality, and respecting the privacy rights of every player. We understand that entrusting an online casino with your personal information requires genuine confidence in how that data is handled. From robust data security measures like 256-bit SSL encryption to transparent data collection practices, strict data storage protocols, and a responsive approach to exercising your privacy rights, King Billy Casino is built on the principle that your privacy matters. If you have any questions about this privacy policy, our cookie policy, or any aspect of King Billy Casino data protection, do not hesitate to reach out to our dedicated team at [email protected] — we are here to help, 24 hours a day, 7 days a week.